Mondial Relay: what are the deadlines and terms of delivery?

Written by Zoli99

You are delivered by Mondial Relay within 8 to 10 working days and in the room of your choice (up to the 3rd floor without elevator). Once the order has been handed over to the carrier, you will receive a confirmation e-mail with the delivery note number (BL).

You will be contacted by phone to arrange an appointment from Tuesday to Saturday and from 7am to 8pm (the proposed time slots may vary depending on your zip code). A time slot of 2 hours is confirmed to you by SMS or voice message the day before delivery.

Please note, for the Central region, an e-mail is sent to you to choose a half-day delivery between ten possible dates. Without any answer from you, you will be contacted by phone the next day to set a date.

On the agreed day, the deliverymen will inform you of their arrival 1 hour before they arrive. Two deliverymen ensure the unpacking of your articles in the desired room. Please note that their service does not include the assembly of the articles but the delivery men take back the packaging (on request for the furniture to be assembled).

Don't forget to measure your doors as well as the stairs and/or the elevator! It is your responsibility to make sure, beforehand, that the delivery goes smoothly.

In case of absence, a delivery notice will be left in your mailbox with the carrier's coordinates to agree on a new delivery date.

If necessary, you can contact Mondial Relay at 02 34 00 610 and give them your delivery note number (BL).

Find all the details of your order and your follow-up of delivery in your customer account, heading My orders.