Shipping VS delivery

On the page of each product, an estimated shipping time is indicated. Shipping is the period during which we send the product to our delivery partner. It is not the date on which your order will be delivered. You will find more information below about the delivery process and the delivery time after shipment.

Delivery charges

Standard shipping charges are based on the subtotal of the item(s) in your shopping cart before discounts or rebates. The delivery price is then applied to your order. You can see on each product whether delivery is free or chargeable.

When will I receive my order?

GLS (FRANCE) - Small parcels 

You will receive a confirmation email once your product has been shipped. Our delivery partner GLS FR will receive your product within 2 to 3 working days following this shipment. Once received and picked up, he will contact you by email and SMS to determine a delivery date. The standard delivery will be made to your house/ground floor of your building. Please note: packaging is not removed by the carrier.

Geodis - Large parcels

You will receive a confirmation email once your product has been shipped. Our delivery partner Geodis will receive your product within 3 to 5 working days following this shipment. Once received and picked up, he will contact you by email or phone if necessary to determine a delivery date and time. The day before delivery, you will receive an email informing you of the time slot. Standard delivery will be made to your house/building's doorstep.

MONDIAL RELAY (BELGIUM) - Large packages

You will receive a confirmation email once your product has been shipped. Our delivery partner Mondial Relay will receive your product within 3 to 5 business days following this shipment. Once received and picked up, he will contact you to determine a delivery date. The standard delivery will be made to your house/ground floor of your building. The premium delivery allows you to choose to have the package deposited in the room of your choice. Please note: the packaging is not removed by the carrier.

MONDIAL RELAY (FRANCE - EN POINTS RELAIS) - Small parcels 

You will receive a confirmation email once your product has been shipped. Our delivery partner Mondial Relay will receive your product within 3 to 5 business days following this shipment. Once received and picked up, he will contact you to determine a delivery date. You will receive a confirmation SMS as soon as the package has been deposited at the relay point of your choice, ready to be picked up. 


DHL (Belgium and France) - Small/Medium parcels

You will receive a confirmation email once your product has been shipped. Our delivery partner DHL will receive your product within 3 to 5 working days following this shipment. Once received and picked up, he will contact you to determine a delivery date. Standard delivery will be made to your house/ground floor of your building. Please note: packaging is not picked up by the carrier.

Types of delivery

GROUPED DELIVERY

Whenever possible, we offer you the possibility of grouping your items so that they can be delivered at the same time. This option is possible:

- If all items can be picked up by the same carrier

- If the manufacturing lead times are compatible

Please note that you are free not to group the products of your order, and to receive them as they are produced. If you have opted for standard delivery, the delivery charges will remain the same, even if you choose to receive your items separately.

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