Gls: what are the terms and conditions of a delivery?

Written by Zoli99

You are delivered by GLS within 4 to 6 working days, at the foot of the building for a building or at the gate for a house. In the case of bulky and/or heavy items, it is strongly recommended that you arrange for the assistance of a third party to deliver your items to your home.

Once your order has been handed over to the carrier, you will receive a confirmation e-mail with the package number and a link to track its delivery.

An e-mail or SMS is sent to you the day before the carrier arrives to inform you of the delivery within 1 to 2 hours. The time slot is confirmed again on the day of delivery.

In case of unavailability, you can postpone the delivery to the desired day or ask for availability at a collection point. It is also possible to request a change of delivery address or to provide additional information from the tracking system.

In case of absence, a notice informs you of the passage of the carrier. You can reschedule a delivery or request availability at a collection point. If you opt for collection, you then have 10 working days to collect your package. After this period, it will be automatically returned.