Heppner: what are the deadlines and terms of delivery?

Written by Zoli99

You are delivered by Heppner within 4 to 6 working days, at the foot of the building for a building or at the gate for a house. In the case of bulky and/or heavy items, it is strongly recommended that you arrange for a third party to help you get your items to your home.

Once your order has been handed over to the carrier, you will receive a confirmation e-mail with the delivery note (BL) number and a link to track the delivery of your package.  

For a delivery by Heppner, an e-mail or SMS is sent to you to choose a delivery between ten possible dates. The deliveryman will spend the agreed day between 9am and 5pm. Please note, for the Paris region, appointments are made by phone!

For a delivery by Heppner MLP, the deliveryman will come to your home without an appointment, between 9am and 5pm, Monday to Friday.

In case of absence, a delivery notice will be left in your mailbox with the carrier's contact information to agree on a new delivery date, or to request delivery at a collection point. If you opt for collection, you then have 10 working days to collect your package. After this period, it will be automatically returned.

In the event of unavailability, you may opt for collection at a Heppner branch. It is possible to request a change of delivery address (within the delivery zone) or to provide additional information by telephone to Heppner.

If necessary, you can contact Heppner on 09 78 03 02 62 and give them your delivery note number (BL).