Vir: what are the terms and conditions of a delivery?

Written by Zoli99

You are delivered by Vir in the room of your choice within 6 to 8 working days. As soon as the order is prepared, you will be contacted by phone to arrange an appointment from Monday to Saturday and from 7am to 8pm (the proposed time slots may vary depending on your zip code).

Once the order has been handed over to the carrier, you will receive a confirmation e-mail with the delivery note number (BL). The day before delivery, a 2-hour time slot is confirmed to you by SMS in the evening.

On the agreed day, the deliverymen will inform you of their arrival 30 minutes before they arrive.

Two deliverymen ensure the unpacking of your articles in the desired room.

Please note that their service does not include the assembly of the items but the delivery men take back the packaging (on request for the furniture to be assembled).

Don't forget to measure your doors as well as the stairs and/or the elevator! It is your responsibility to make sure, beforehand, that the delivery goes smoothly.

In case of absence, a delivery notice will be left in your mailbox with the carrier's coordinates to agree on a new delivery date.

If necessary, you can contact Vir at +33 02 54 55 47 57 and give them your delivery note number (BL).

Find all the details of your order and your delivery follow-up in your customer account, section My orders.