Problème avec mon produit

4 articles in this collection
Written by: Zoli99

We understand the importance of a quick and effective response to your queries. That's why we've set up an online chat on our website www.zoli99.com. Thanks to this platform, you can receive immediate assistance from our dedicated team.

Here's how to use our online chat:

1. Visit www.zoli99.com.

2. Look for the chat icon in the bottom right of the page.

3. Click on the icon and start chatting with our support team.

Our team is available from Monday to Friday, 8 am to 5 pm to assist you with all your questions and concerns. Using our online chat will allow you to receive real-time responses, making your shopping experience smoother and more enjoyable.

Thank you for your understanding and cooperation. We look forward to assisting you on our online chat!

Comment cela marche?

1. Votre commande n'est pas encore expédiée

Tant que votre commande n'a pas été mise en préparation, vous pouvez annuler votre commande en contactant notre service client.

Trouvez ici comment nous contacter. 

2. Votre commande a été mise en préparation mais n'est pas encore expédiée

Nous vous invitons à nous contacter directement par appel afin d'annuler votre commande. Notre horaire d'ouverture pour le service téléphonique: Lu-je 8h-12h30/13h30-17h Ve 8h-12h

Pour les clients basés en France: 0806 110 699 , pour les clients basés en Belgique ou à l'étranger: +32 69 81 09 99

3. Votre commande a été expédiée 

Vous devez formuler votre refus lors de la livraison, nous vous invitions également à prévenir notre service client. Trouvez ici comment nous contacter. 

4. Votre commande a été livrée 

Vous devez contacter notre service client dans les 14 jours suivant la réception de votre commande.

La procédure complète à suivre est indiquée ici afin de pouvoir traiter votre demande dès votre premier mail. 

It is also very important that you check the condition of the items ordered at the time of delivery. You will be asked to sign a form confirming that the items delivered were in good condition at the time of delivery.

If you are not satisfied, please inform our delivery partner or indicate this information on the delivery note to be filled in, and contact us.

Our team verifies the quality of our parts before they are shipped to ensure that they meet our quality requirements. This is therefore a fairly rare case.

If after having received your order, you realize that you are not satisfied with the quality, or if the wrong item has been sent to you, please contact us as soon as possible, sending us if possible some pictures of the damaged item or the wrong item on [email protected] , an answer will be given to you as soon as possible.

Our team will evaluate your request and advise you of the steps to follow in order to return your item. They will also take care of your refund in the form of a voucher of the same value, organize the repair of the damaged item if necessary, or order a replacement item for you.

In order for us to proceed with its return, the product must be disassembled and in its original package.

The Seller guarantees the conformity of the products or services to the contract in accordance with the law in force at the time of its conclusion.

a. Guarantee of conformity:

If the Customer is a consumer, he has a period of two years from delivery of the product to implement the legal guarantee of conformity.

The lack of conformity must be reported to the Seller as soon as possible and, in any event, no later than two months after it is discovered.

The Seller undertakes to repair or replace the product recognized as defective by its services according to the Customer's choice. If the repair or replacement is impossible or incurs disproportionate costs, the Seller may proceed to reimburse the Product. The repaired or exchanged products are covered by the warranty for the remaining period of time.

b. Commercial warranty

The Seller offers the Customer a commercial warranty covering the following elements:

Manufacturing defects or defects in conformity of the said products

This commercial warranty covers the following territory:

EUROPE outside the islands

This warranty does not cover:

A- Defects caused by abnormal or faulty use of the products or resulting from a cause unrelated to the intrinsic qualities of the products.

B- Damage to the product resulting from normal wear and tear with respect to its nature, function, composition and price.

C- Products that have been used too intensively, especially for purposes other than private use.

D- Any defects in the product that may result:

-A bad installation, storage, conservation, assembly or a defect of maintenance.

-Of a bad use or a use not in conformity with the technical specifications or of use (non-observance of the prescriptions of maintenance and upkeep).

-Modifications or repairs carried out by the purchaser or a third party.

-Deterioration caused by external objects (e.g. a television set that weighs too much on a piece of furniture not designed for this use), external events such as accidents, shocks, fires, acts of vandalism, water damage, natural or artificial light (in case of discoloration), natural disasters or bad weather.

This commercial guarantee does not exclude the application of legal guarantees.